Frequently Asked Questions

This FAQ page covers the most common questions from real estate agents, brokers, builders, and property owners. If you need additional help, feel free to reach out anytime.

General Questions

What areas do you serve?

I provide real estate media services across York, Adams, Lancaster, Harrisburg, and Northern Baltimore County.

What services do you offer?

Real estate photography, drone photography, video walkthroughs, floor plans, virtual staging, virtual decluttering, digital twilight, and full HDPhotoHub-powered delivery.

How do I schedule a photo shoot?

All scheduling is handled through the client portal. Choose your services, select a date and time, add property details, and receive instant confirmation.

Client Portal: portal.georgesheldon.com

HDPhotoHub Client Portal

How do I access my photos and media?

Your media is delivered through the HDPhotoHub-powered client portal. You can download MLS-ready images, high-resolution images, video files, floor plans, and social-media versions.

Do you provide branded and unbranded video tours?

Yes. Every video tour includes both versions — branded for social media and unbranded for MLS compliance.

Do you provide social-media slideshows?

Yes. Every shoot includes a social-media-ready slideshow automatically generated for Instagram, Facebook, and Reels.

Do you offer property websites?

Yes. Optional single-property websites are available, featuring photos, video, floor plans, maps, and agent branding.

Can I get YouTube-ready video files?

Yes. Video tours are delivered in a format ready for upload to YouTube or any other platform.

How do I pay?

Payment is handled securely through the client portal. Payment is due at delivery, and receipts are emailed automatically.

Pricing, Discounts & Programs

Do you offer brokerage discounts?

Yes. Brokerages can receive automatic discounts for all agents, custom pricing tiers, priority scheduling, shared media access, and optional co-branding.

How does the Top Agent Program work?

High-volume agents receive preferred pricing, priority booking windows, faster turnaround, annual media credits, and exclusive add-on discounts.

Do you offer volume pricing?

Yes. Agents who book multiple shoots per month or per quarter may qualify for additional discounts.

How is sales tax handled?

Sales tax is automatically calculated based on Pennsylvania and Maryland requirements. The client portal handles all tax calculations at checkout.

Do I need to register to see pricing?

Yes. All pricing is available inside the client portal. Registration is free and takes less than a minute. Once registered, you can view services, pricing, availability, and schedule shoots directly through the portal.

Why do I need to register to see pricing?

Registration ensures accurate pricing for your service area and gives you access to your media, invoices, receipts, and property history. It also protects preferred pricing for top agents and brokerages.

Do I need to pay upfront when scheduling?

No. Payment is not required at the time of scheduling. You can book a shoot without entering payment information.

When is payment due?

Payment is due only when your photos, video, and media are ready for download. Once your media is delivered, you’ll receive a notification and can pay securely through the client portal.

On-Location Questions

Do I need to be present during the shoot?

No. As long as the property is accessible, you do not need to be present. Lockbox codes and access instructions can be added during scheduling.

What should the home look like before the shoot?

Properties should be photo-ready upon arrival. Lights on, blinds adjusted, clutter removed, and spaces staged as needed.

Do you move furniture?

I make light adjustments such as pillows, blinds, and small items. Large furniture is not moved.

What happens if the weather is bad?

Interior shoots proceed as scheduled. Drone photography may be rescheduled if weather conditions are unsafe or unsuitable.

Virtual Services

What is virtual staging?

Virtual staging adds realistic furniture and decor to empty rooms. It is delivered within 24–48 hours.

What is virtual decluttering?

Virtual decluttering removes items digitally to create a cleaner, more appealing space.

Do you offer item removal?

Yes. Specific items can be digitally removed upon request.

How long do virtual edits take?

Most virtual edits are delivered within 24–48 hours.

Delivery & Usage

How fast do I receive my photos?

Photos are delivered within 24 hours.

How fast do I receive video tours?

Video tours are delivered within 48–72 hours.

How fast do I receive floor plans?

Floor plans are delivered within 24–48 hours.

Can I use the media on social media?

Yes. You receive social-media-ready versions of your photos and videos.

Can I use the media for future marketing?

Yes. You may use the media for your own marketing as long as it is for the same property or your personal branding.

Policies

What is your cancellation policy?

Cancellations made at least 24 hours in advance incur no fee. Same-day cancellations may incur a charge.

What is your rescheduling policy?

Rescheduling is free with at least 24 hours’ notice.

Do you charge travel fees?

Travel fees may apply for locations outside the standard service area.